In the retail landscape, immersive experiences have become the new standard. However, when it comes to creating these experiences, it’s like the wild Wild West out there, with endless possibilities. As long as customers are buzzing about it and it’s making a significant impact, retailers consider it a definite success.

Immersive experiences have become pivotal, especially as the shopping mall is in its death throes and the eCommerce experience still has work to do to bridge the gap between the convenience of shopping online and the sensory benefits of shopping in-store.

In a bid to create its own hype, Mytheresa, the online retailer, has joined forces with the Flamingo Estate to revolutionize the concept of an auto body shop in East Hampton. Together, they are creating an experience that aims to engage customers through immersive and interactive elements. The collaboration — which can safely be dubbed unique — offers an array of captivating features for visitors to enjoy throughout a five-week period.

The currently active pop-up store strives to redefine the concept of an auto body shop by introducing unique brand partnerships and a curated selection of products from renowned international designers. The store features an array of merchandise catering to women, men, and kids and encompasses a diverse range of lifestyle products.

Located in a bustling area of East Hampton, just opposite the well-frequented East Hampton railway station, the store will be adorned in the signature, striking hues of Mytheresa yellow and Flamingo Estate green. Drawing inspiration from the world of cars, the design concept will imbue luxury into every element.

Classic auto parts will take on new life: shelves crafted from tires, bespoke car muffler rails showcasing opulent clothing, and toolboxes transformed into homes for luxurious merchandise and accessories. The result will be an unexpected fusion of automotive aesthetics and high-end retail, offering customers a one-of-a-kind shopping experience.

“Opening a physical experiential store, together with Flamingo Estate in East Hampton, felt like the perfect ‘unexpected’ moment to further bring this wonderful partnership to life. We wanted to bring to the sophisticated audience in the Hamptons a combined and truly unique immersive luxury experience — one that allows us to engage and inspire throughout the summer and to bring our curated offering to them in a more physical way,” said Heather Kaminetsky, president of North America for Mytheresa, in a statement.

Why would Mytheresa reimagine the auto body shop?

By reimagining the traditional auto body shop into a pop-up store, the luxury retailer can provide a distinctive and immersive brand experience. It creates an unexpected juxtaposition that sparks curiosity and generates buzz among consumers.

In addition, the the concept of an auto body shop creates a captivating brand narrative which can provide a unique opportunity to communicate and connect with automotive enthusiasts and discerning luxury fashion connoisseurs.

Others to take immersive to unrelatable heights – Coach with Coach airways

In late June, PYMNTS reported that Coach converted a plane into a retail concept store in Malacca, Malaysia, showcasing the brand’s commitment to immersive experiences. 

Coach launched “Coach Airways,” a retail and café concept, at the Freeport A’Famosa Outlet in Malacca. The unique store is located inside a repurposed 1981 Boeing 747-230B aircraft, creating an exceptional retail experience for customers.

“The opening of Coach Airways marks not only the launch of our first retail concept of its kind, but also an exciting moment for Coach as we continue to push innovation and create a space where customers can explore and interact. We are looking forward to bringing our customers this experiential retail pop-up at Freeport A’Famosa Outlet, a popular shopping destination in Malacca,” said Campbell O’Shea, general manager of Tapestry Southeast Asia and Oceania. 

As customers enter the Coach Airways retail space, they receive an entry pass creatively designed to resemble an air ticket. The pass grants them access to explore an impressive assortment of Coach’s all-gender ready-to-wear clothing, bags, and travel accessories.

But immersive retail can have other goals beyond creating hyped niche experiences.

Skims leverages pop-ups as test-and-learn opportunities to plot retail expansion 

Last week, PYMNTS also reported that Skims, the brand founded by Kim Kardashian, known for its range of underwear, loungewear and shapewear, is preparing to open its first-ever permanent stores in the upcoming year. This expansion marks Skims’ foray into both domestic and international retail markets, signaling a significant milestone in the brand’s growth and presence.

“Kim and I can envision a future where years from today there’s a Skims store anywhere in the world you’d find an Apple store or a Nike store,” said Jens Grede, co-founder and chief executive officer of Skims. “It marks the second chapter.” 

Originally established as a direct-to-consumer (D2C) venture in 2019, Skims has since broadened its retail footprint by collaborating with renowned department stores like Nordstrom and Saks Fifth Avenue. In a strategic move to further enhance its physical presence, Skims has embraced temporary shop-in-shop concepts at prominent locations, including Selfridges in London and Rockefeller Center in New York.

Read also: Skims Taps Saks to Launch Shop-in-Shop Experience for Customers  


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