It is advisable to seek for a rug cleaning agency that will provide quality services in cleaning fine rugs which requires a special process to clean them. There are some rug cleaning companies that only specialize in particular types of rugs. However, other companies are specialized, but they do not offer quality services. Make sure you check out for these problems when finding a rug cleaning service. Failure to examine the company properly may lead to paying for poor services or your rug may be destroyed. For you to be able to select a rug cleaning service that is right for you, consider the factors highlighted below.
You should start by checking the company’s record at the BBB. Checking a company’s record at the BBB will help you evaluate customer care quality. You will be able to know if there are any customer complaints that are not solved when you check on the companies record at the BBB. Such complaints are those that the company did not find the need of solving them. For companies that need to maintain their reputation, they make sure they solve all customer complaints. You should not hire a company that has any customer complaints on its record, but what you should do is to look for a company without any customer complaint.
In addition, ask for more references. Most likely the people on the reference are those that will give a positive picture about you. Similarly, it happens to company customer references. Thus, to be able to know the type of services offered by the company, you should inquire for more reference than what the agency initially offers.If you notice that the extra references give a picture of average services and poor client service, then chances are that the company has a few good reference amongst others who do not like the company’s services. A cleaning company that has references who all show satisfaction for the services offered would be the ideal company for you to hire.
Also, consider whether the cleaning service specializes in the type of rugs you have. Even if a company may have a great record at BBB, and also has great references, it is vital to make sure that it specializes in cleaning the type of rugs you have.For instance, in case you have silk carpets, antique carpets, carpets made from non traditional materials among others, selecting a company that is experienced in your type of rugs is essential.An experienced company will leave the rugs clean and without damages.