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What to Consider When Choosing an Appointment Reminder Software

If you are running a small service-focused business, you need clients to honor their appointments. Any missed appointments means your business is losing revenues. At the same time, no shows and last minute cancellations can impact the productivity of your business. When clients cancel their appointments at the last minute and you have to rebook or follow them up with calls, your business costs increase.

Service businesses regularly have to deal with missed appointments. A recent study shows that business owners in medical, beauty, restaurant and other service industry experience about 37% of no-shows. A couple of no-shows during the week can mean losses amounting to a hundreds of dollars. Cumulatively, these losses can reach over $30,000 annually. With such an amount, you can easily cater for the salary of one full-time employee. It is important to take measure to ensure that clients honor their appointments at your business.

What You Can Do To Stop Missed Appointments
Experts recommend using phone calls, texts, emails and even postcards to reduce no shows. However, sending these messages is itself quite a challenge and costly for small businesses. You need a better solution to maintain productivity and keep revenue levels high. The best solution to go for is an appointment reminder software. The best appointment reminder software to use is one that will allow customers to easily edit their appointments. It is also important to go for a software that can automatically send reminders to clients as their appointment date approaches. If clients do not show up for appointments, the software should also potentially have a penalty.
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You should look for an appointment reminder software that will be ideal for the type of business you have, be it a salon, spa or dental practice. You can choose either a standalone program or a comprehensive practice management application that has the features you need. To find the right software for your business, you need to do your research well. One of the important features you should consider is the workflow.
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Appointment Reminder Workflow
To determine whether a specific business application will be right for you, consider your workflow. To know the features to look for in a software, consult with employees that deal with clients directly on a daily basis, the IT specialist and the office manager. Draw your business workflow and check where employees will be interacting with the appointment reminder.

If you already have a workflow software in your office, look for an appointment reminder software that can be integrated with it.