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Tips on Choosing the Right Business Telephone System Is your business still stuck with an old phone system? If that’s the case, then it’s high time you upgraded to a more modern solution. An upgrade will not only enhance communication, but also allow for saving on maintenance costs. Today’s telephone systems pack many more features that enhance connectivity within the organization, while making it easier to serve customers efficiently. But how do you know what phone system is right for your business? If you own a small business, you probably don’t need all the bells and whistles available with these systems. Here are a few handy tips on selecting the right business telephone system: What features do you need? The needs of a small company can vary markedly from those of a large organization with multiple locations. So assessing your business’ needs is the first step you’ll have to take. What are some of the pain points experienced with the current system, if upgrading? What new features are needed? A few of the features you may require include: call forwarding, voicemail-to-email transcription, extension dialing, conference calling, etc. Bear in mind that the more features required, the higher the costs incurred. It is thus important to have your staff involved in this process so you can establish what features are really necessary.
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Consider future growth
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Don’t just look at the business’ immediate needs; remember to think about the kind of growth you anticipate in the next few years. In two years’ time, how many staff members do you expect to add? Are you planning on opening several locations across the country? If you expect significant growth, it’s vital that you go with a system that will scale easily to meet the demands of your growing business. Choose between on-premises and hosted/cloud telephone systems With an on-premises system, you’ll have the buy the PBX hardware and have the entire telephone system managed in-house. This requires a large capital expenditure, but has the advantage that it gives businesses complete control of their hardware telephone service. This solution is obviously not suitable for small businesses that do not have a sizeable budget and the IT staff to handle maintenance. A cloud-based solution on the other hand means the hardware infrastructure as well as the maintenance work are all handled by the phone company. Because you only need to buy IP phones, you’d only need a small investment to get up and running. Most businesses should also find the monthly subscription fee affordable. The disadvantage of this solution is that you’ll not have complete control over you’re the hardware. Whenever an issue with the service comes up, you’ll have to rely on the provider to fix it as quickly as possible.